FAQ

Frequently Asked Questions

📦 How long does shipping take?

Shipping times typically range from 5–12 business days, depending on your location. You’ll receive a tracking number once your order ships.

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🚚 Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs may vary depending on your country.

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🔍 How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number and a link to track your package.

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❌ Can I cancel or change my order?

Orders can be changed or cancelled within 12 hours of placing them. After that, we begin processing and may not be able to modify your order.

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🔁 What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused and in original packaging.
Contact us at support@fumtraders.com to start a return.

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💳 What payment methods do you accept?

We accept all major credit/debit cards and secure payment options.

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⚠️ What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We’ll resolve it quickly.

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📭 I didn’t receive my order — what should I do?

If your order hasn’t arrived within the estimated time, contact us and we’ll investigate right away.

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🔒 Is my payment information secure?

Yes, we use secure encryption technology to protect your personal and payment information.